My cousin, Bill Golomski, who was a statistician and had a publication on Quality, told me about the IRS doing so poorly in customer satisfaction.

Letter I wrote to Don Boroughs prior the piece running. (I'm pretty sure this is why he described me as "a product of Catholic schools.")

Don Boroughs, a U.S. News & World Report senior editor and an author of this piece, interviewed me by phone. When he asked me how old I was, I said I didn't know, but I was born December 2, 1944... so he figured it out and led the story with my age. Most of the things on the first two pages are things I talked about.

http://www.health-boundaries-bite.com/Fingernails.html Your fingernails reflect your health -- Learn some warning signs -- Karen Kline